Refund Policy and Right of Withdrawal

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at:

contact@colorcrushcreation.com

Please note that returns must be sent to the following address:

61 bis Corniche Fleurie, Bt Nénuphar
06200 Nice
France

If your return is accepted, we will send you return instructions and information regarding the return process. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at:

contact@colorcrushcreation.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (food, flowers, or plants)

• Custom-made products (special orders or personalized items)

• Personal care products (such as beauty products)

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

14-Day Cooling-Off Period in the European Union

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

The item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. Proof of purchase will also be required.

Return Conditions

Returned items must be sent back in a condition suitable for resale, together with their original packaging, accessories, and any items included with delivery.

The customer is responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and proper functioning of the product.

Return Shipping Costs

Unless otherwise stated, return shipping costs are the responsibility of the customer.

If ColorCrushCreation provides a prepaid return label, the related cost will be communicated before the return is processed and may be deducted from the refund amount.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:

contact@colorcrushcreation.com

Late or Missing Refunds

If you have not received your refund after the stated period:

• Check your bank account.

• Contact your credit card provider.

• Contact your bank, as processing times may vary.

If the issue persists, please contact us at:

contact@colorcrushcreation.com

Defective Items or Incomplete Orders

If an item arrives defective or your order is incomplete, please contact us as soon as possible at:

contact@colorcrushcreation.com

Please include photos or videos clearly showing the issue.

After verification, any item confirmed as defective will be replaced or refunded at no additional cost to the customer.

Print-on-Demand and Custom-Made Products

Products that are custom-made, personalized, or produced on demand specifically for the customer cannot be returned or exchanged once production has started, except in the event of:

• A manufacturing defect

• A printing error

• Damage during transit

• An incorrect item being received

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at:

contact@colorcrushcreation.com

Please include photos of the issue. We will review your request and, where appropriate, provide a replacement or refund at no additional cost.